Please send us an email right away at digisec@firstdraft.media. Of course, we’re very happy to help you out.

Security comes first. We’ll resolve your issues to the best of our abilities, and talk shop after.

If your organization has 17 staff and freelance colleagues that you want to conform to your security policies and practices, then you need to purchase a subscription with 17 seats.

A “seat” is any person who has access to our security resources, to our training modules and—on tier 2 only—whose accounts and devices we can monitor for security policy compliance.

Only people that have a “seat” on your subscription are free to engage with us on any security related matters and spend down your available support hours.

We understand that modern, remote and international newsrooms and organizations typically have a mix of staff and freelance colleagues. We therefore do not make a distinction between your “staff” or “freelance” workforce. Everyone that you expect to comply with and implement your security policy, is counted as a “seat” on your subscription.

Please do, yes!

The knowledge base has lots of useful guides and templates to build your organization’s security policies and practices around. That also means you’ll want to make your colleagues aware of your policies and practices.

The “knowledge base access” subscription is tailored for a (part-time) security manager with the skills and experience to adapt those templates to your organization’s needs, and to roll out security policies and practices among your workforce and devices.

With a knowledge base subscription, we cannot help you tailor our templates to your needs. Nor can we help you roll out those policies and practices in your organization, or monitor policy compliance.

Our training modules and services are also not available with the knowledge base subscription.

The amount of support hours included in your plan, scales with the number of seats on your plan.

Example

Let’s say your organization is on a tier 2 plan with 17 seats. You can avail of 5 hours + 7 x 30 minutes = 8.5 hours of personal support every month.

If you spend down your monthly support hours before the end of the month, we’ll send you an email. You have a couple of options:

1. We will first suggest that you purchase a “support package” with additional support hours. This is especially relevant if you’re facing a crisis or security incident and you don’t expect your support needs to last long term.
2. We can alternatively start to spend down the next month’s support hours, so that you can just continue to avail of ours services. We can only do so if you incidentally run our of available support hours
3. If you repeatedly run out of support hours, we will suggest that you move onto a higher support tier, or structurally add a “support package” with additional support hours to your subscription.

Security comes first. We’ll resolve your issues to the best of our abilities, and talk shop after.

In any case, security comes first! We will not just leave you out to dry just when you’re facing a security incident. We’ll resolve your issues to the best of our abilities, and talk shop after.

If you don’t spend down your monthly support hours, your unused hours are carried over into the next month. So you don’t loose your unused monthly support hours!

Hours carry over at most two months. At the start of the month, your available support hours are at most three times your monthly support hours.

We’ll be sure to let you know if you regularly leave much of your support hours unspent.

Example

Let’s say your organization is on a tier 2 plan with 17 seats. You can avail of 5 hours + 7 x 30 minutes = 8.5 hours of personal support every month.

Unused support hours roll over into the next month, with a maximum of two months. At the end of each month, at most 2 x 8.5 is 17 support hours roll over into the next month.

At the start of the next month, your available support hours are therefore capped at 3 x 8.5 hours is 25.5 hours.